Build a WhatsApp AI Assistant Using Laravel, Twilio and OpenAI
php
dev.to
A few months ago a client came to us with a pretty common problem. Their support team was spending most of the day answering the same twenty questions over and over. Shipping times, return policies, order status, payment methods. The questions were predictable. The answers were documented. But every single one still needed a human to respond. They were already using WhatsApp for customer communication, so the ask was simple: can we put something intelligent on that channel so the team can focus