Healthtech Speech-to-Text API Runbook: 4 Empty Transcript JSON Gates Explained
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Keep speech recognition on a specialist provider until the runtime you chose reports ASR as available, and put a typed validation boundary between every transcript response and the CRM. For a healthtech sales-call pipeline, a blank transcript is not a harmless empty result: it can suppress a follow-up, generate a fictitious “no action” summary, and charge the wrong tenant for work that produced no usable input. Short answer: use four gates before downstream summarization: capability readiness,