Gaming Help Center Search with Semantic Embeddings (A Correctness-First Architecture)

Short answer: use embeddings-based semantic retrieval over small document chunks, optionally rerank the candidates, and require citations plus deterministic validation before an answer can influence supplier-invoice fields. Keyword search remains a useful fallback, but it should not be the sole retrieval path for a SaaS help center whose users ask natural-language questions. This architecture is for a gaming company whose operators need to ask questions about supplier invoice rules: which purch